FAQ

• My original battery has a different voltage and capacity than the one you offered, does it fit?

  In general, batteries are compatible with a voltage difference of up to 2V and can be used normally as long as all other specifications match.
  The size of the capacity will change the shape and size of the battery, if the capacity is different, please make sure our batteries and your original battery shape and size can be consistent.

• How to extend battery life?

  Avoid overcharging and discharging, keep the battery at 20%-80%.
  Do not use the battery directly for high-intensity work, but better connect it.
  Avoid leaving the battery unused for long periods of time and charge and discharge the battery regularly.

• How can I tell if I need to replace the battery??

  If your battery is slow to charge, dies quickly, bulges, has a blue screen, lags, etc., you will need to replace your device or battery, but of course replacing the battery is a much more cost-effective option!

• Why do new batteries charge slowly??

  New batteries may charge more slowly because a certain amount of energy is retained during the manufacturing process. This is normal and the charging speed will gradually return to normal after a few complete charge and discharge cycles.

• Do you offer discounts for bulk purchases? How can i apply?

  Yes, we offer a discount for bulk purchases of batteries at BatteryMall.nl (number of batteries >= 10) and the discount increases with the number of batteries, please contact us by email before purchasing to receive the discounted price receive!

• I bought the wrong item. How can I cancel/exchange my order?

  If the battery has not been shipped yet, simply contact us by email to cancel the order.
  If the battery has already been shipped or received, please take advantage of our 30-day unconditional refund policy. You must contact us to receive a refund and return the battery to us.

• How can I track/inquire about my order?

  After you place an order, you will automatically be redirected to the order tracking page. Of course, you can also actively visit this page (at the bottom of the website), enter the mailbox you used when placing the order to view all the information about the order. It contains the product list, shipping address, order status, tracking link (if shipped) and other information. You can always use this information to find out the current status of the package.